Last updated: 24 September 2026
If you don’t love it, we’ll refund it
We’d rather you tried our syrup than wondered about it. If you’re not satisfied with your elderberry syrup, we will refund one bottle per person — even if you’ve opened it and tasted it. Just tell us what you didn’t like.
Let us know within 30 days of purchase — email info@clariberry.ca with your order number and a sentence about the problem. You don’t need to send the bottle back.
This guarantee covers one bottle per customer, once. Any additional bottles in the same order, or in later orders, fall under the sections below.
Damaged, spoiled or incorrect orders
If your order arrives damaged or leaking, isn’t what you ordered, or doesn’t look right when it reaches you, contact us within 7 days of delivery or pickup and we’ll replace it or refund it in full — your choice. A photo helps us sort it out quickly and helps us improve our packaging.
This is separate from the satisfaction guarantee above and is not limited to one bottle.
Unopened bottles
Changed your mind? Unopened bottles can be returned within 14 days of delivery or pickup for a refund of the product price, provided they have been stored according to the bottle label and the seal is intact. Return shipping is at your cost unless the order was wrong or damaged.
What we can’t take back
Beyond the one-bottle satisfaction guarantee, we can’t accept the return of opened food products, or of any bottle that has not been stored according to its label instructions.
Cancelling an order
Orders can be cancelled for a full refund any time before they ship or are collected. Email us as soon as you can and we’ll stop it going out.
Local pickup orders
Pickup is self-serve from our fridge in Oshawa (Columbus). If your order isn’t there when you arrive, or something isn’t right, message us straight away and we’ll make it right.
Orders not collected within 14 days may be refunded and the stock returned to inventory.
How refunds are paid
Refunds go back to your original payment method. Once we approve a refund it is issued within 5 business days; how long it then takes to appear depends on your bank or card issuer, usually another few days. Shipping charges are refunded only where the order was damaged, incorrect, or cancelled before dispatch.
Questions
Email info@clariberry.ca or call (905) 435-8625. You’ll reach Justin, and nothing here limits any rights you have under Ontario consumer protection law.